My wife and I recently had the worst tenant in our one bedroom unit in Teneriffe in Brisbane in 15 years of ownership.
In only six months she:
1) Didn't pay the rent four times.
2) Ignored all contact from PM - email, SMS, phone, letters.
3) Sub-let the unit's car park without permission to person/s unknown. Hence gave away the remote control for the complex's roller door. This has now created problems with unknown person/s continuing to park in our spot despite being advised not to.
4) Decided to get a blue healer dog without ours (lease said no pets) and BC permission.
5) Abandoned the property leaving it uncleaned.
6) Managed to scratch, scrape, dent etc. walls all through our freshly painted/plastered unit but claim the "fair wear and tear" argument.
Anyway, the tenant's mother arranged to have the unit cleaned by professional cleaners. Subsequently, we travelled from Darwin and found that there were still ink or nail polish marks on the bedroom carpet (caused by daughter) and really the overall cleaning was inadequate - e.g. mirrors smeared, dog hair all through unit particularly carpet, tapware not thoroughly cleaned, stainless steel benches not cleaned with appropriate cleaner etc etc. My wife and I spent a full day cleaning and managed to completely remove the ink/nail polish.
Our PM says because we can't produce a real/actual tax invoice she can't deduct any monies from the bond related to our cleaning effort. In other words, our time has no value and even though we used our rubbing alcohol to clean the carpet and other cleaning products too bad.
Has anyone got any suggestions to get around our PM's objection so we could claim some/all of our costs (e.g. 10 hour cleaning x $x/hr)? What is the typical rate for a cleaner?
Also, can we insist the carpet is steam-cleaned/shampooed? It was treated for pests when the mother organised the cleaning but it was only vacuumed.
In only six months she:
1) Didn't pay the rent four times.
2) Ignored all contact from PM - email, SMS, phone, letters.
3) Sub-let the unit's car park without permission to person/s unknown. Hence gave away the remote control for the complex's roller door. This has now created problems with unknown person/s continuing to park in our spot despite being advised not to.
4) Decided to get a blue healer dog without ours (lease said no pets) and BC permission.
5) Abandoned the property leaving it uncleaned.
6) Managed to scratch, scrape, dent etc. walls all through our freshly painted/plastered unit but claim the "fair wear and tear" argument.
Anyway, the tenant's mother arranged to have the unit cleaned by professional cleaners. Subsequently, we travelled from Darwin and found that there were still ink or nail polish marks on the bedroom carpet (caused by daughter) and really the overall cleaning was inadequate - e.g. mirrors smeared, dog hair all through unit particularly carpet, tapware not thoroughly cleaned, stainless steel benches not cleaned with appropriate cleaner etc etc. My wife and I spent a full day cleaning and managed to completely remove the ink/nail polish.
Our PM says because we can't produce a real/actual tax invoice she can't deduct any monies from the bond related to our cleaning effort. In other words, our time has no value and even though we used our rubbing alcohol to clean the carpet and other cleaning products too bad.
Has anyone got any suggestions to get around our PM's objection so we could claim some/all of our costs (e.g. 10 hour cleaning x $x/hr)? What is the typical rate for a cleaner?
Also, can we insist the carpet is steam-cleaned/shampooed? It was treated for pests when the mother organised the cleaning but it was only vacuumed.