Hi all,
I was hoping for some advice on a particular issue.
Around July, one of my properties had a faulty hot water system. As a result I replaced the hot water system. Since my tenants had to put up with cold water for one week, I decided to reimburse the tenants $100 for the inconvenience.
Six months later, they sent me an email asking to be reimbursed around $400 because one electricity bill was 40% higher than their usual bills. They claim that this bill is higher due to the faulty hot water system. They have provided their bills for the last 12 months and it is pretty clear that this bill is significantly higher than the others and it was around the same time that the hot water system was faulty.
How would the you handle this situation?
I was hoping for some advice on a particular issue.
Around July, one of my properties had a faulty hot water system. As a result I replaced the hot water system. Since my tenants had to put up with cold water for one week, I decided to reimburse the tenants $100 for the inconvenience.
Six months later, they sent me an email asking to be reimbursed around $400 because one electricity bill was 40% higher than their usual bills. They claim that this bill is higher due to the faulty hot water system. They have provided their bills for the last 12 months and it is pretty clear that this bill is significantly higher than the others and it was around the same time that the hot water system was faulty.
How would the you handle this situation?