This has to be the MOST ridiculous thing I have EVER heard.
I've got some money in a redraw I want to access. So I got it all sorted out over the phone and while I was on the phone I set a pin on my phone banking.
All good so far.
Next I needed to set up internet banking to transfer the money. I don't have it because it's generally a set and forget kind of loan.
So I called up the netbanking helpdesk. The conversation went kind of like this...
Me I'd like to set up internet banking. Here's my account number.
CBA Have you made any changes to your accounts today?
Me Not really, just set a pin number on phone banking
CBA Then I'm afraid I can't set this up for security reasons.
Me What do you mean?
CBA When you make a change to an account you can't go and make a change to anything related to internet banking. You have to do it in a branch
Me For how long?
CBA I can't tell you because of our security protocol
Me But I've just identified myself to the commonwealth bank satisfactorily to be able to change my phone pin. It's accessing the same money. One is just as secure as the other.
CBA Sorry, but that's a different part of the bank
Me So if it's different why does it matter?
CBA I'm sorry but that's bank policy
Me Well when can I do it then? Is it later today, tomorrow, next week?
CBA I'm sorry I can't tell you when.
Me You have to be kidding me. I've already identified myself to the bank today and they're happy with who I am.
CBA Please hold for a moment
CBA I just spoke to my supervisor. She said to give it a couple of weeks.
Me That has to be the most ridiculous thing I have ever heard.
I've got some money in a redraw I want to access. So I got it all sorted out over the phone and while I was on the phone I set a pin on my phone banking.
All good so far.
Next I needed to set up internet banking to transfer the money. I don't have it because it's generally a set and forget kind of loan.
So I called up the netbanking helpdesk. The conversation went kind of like this...
Me I'd like to set up internet banking. Here's my account number.
CBA Have you made any changes to your accounts today?
Me Not really, just set a pin number on phone banking
CBA Then I'm afraid I can't set this up for security reasons.
Me What do you mean?
CBA When you make a change to an account you can't go and make a change to anything related to internet banking. You have to do it in a branch
Me For how long?
CBA I can't tell you because of our security protocol
Me But I've just identified myself to the commonwealth bank satisfactorily to be able to change my phone pin. It's accessing the same money. One is just as secure as the other.
CBA Sorry, but that's a different part of the bank
Me So if it's different why does it matter?
CBA I'm sorry but that's bank policy
Me Well when can I do it then? Is it later today, tomorrow, next week?
CBA I'm sorry I can't tell you when.
Me You have to be kidding me. I've already identified myself to the bank today and they're happy with who I am.
CBA Please hold for a moment
CBA I just spoke to my supervisor. She said to give it a couple of weeks.
Me That has to be the most ridiculous thing I have ever heard.