I'm not at my guesthouse currently so hired a pest company that looked reputable to do the house. They set off the fire alarms. I was hoping we wouldn't get the bill from the Fire Brigade as they are pretty good to us for mistakes. But no, we have a $1400 bill for using an aerosol resulting in a false alarm call out.
I've emailed the bill to the company asking if they have insurance to cover this and requesting they pay the bill as I think it an oversight they didn't isolate the fire alarms or at least cover a detector or at the very least ask me what they wanted me to do.
I've now got a message on my phone admitting it was an oversight but that the key for the fire panel wasn't available to isolate the system - Fire Brigade have told us we can't have a key, only they have the key so we can't meddle with the system. If pest guy had asked I would have got someone to go around the corner to the station ($1400 bill was to travel 500m!) and get the darn key. I didn't even think about the risk as I didn't know what method he was using in the house.
Okay...now before I ring him back I'd like some feedback - should I suck it up and pay all for not organising the fire system to be isolated or asking his methods etc or should he pay all of it for being the one to set it off and not contact me prior to the treatment? Do we go halves? Opinions? I'm not too upset to be honest as I know that stuff happens running the type of business I do, but the money is a bit of a hit!
I've emailed the bill to the company asking if they have insurance to cover this and requesting they pay the bill as I think it an oversight they didn't isolate the fire alarms or at least cover a detector or at the very least ask me what they wanted me to do.
I've now got a message on my phone admitting it was an oversight but that the key for the fire panel wasn't available to isolate the system - Fire Brigade have told us we can't have a key, only they have the key so we can't meddle with the system. If pest guy had asked I would have got someone to go around the corner to the station ($1400 bill was to travel 500m!) and get the darn key. I didn't even think about the risk as I didn't know what method he was using in the house.
Okay...now before I ring him back I'd like some feedback - should I suck it up and pay all for not organising the fire system to be isolated or asking his methods etc or should he pay all of it for being the one to set it off and not contact me prior to the treatment? Do we go halves? Opinions? I'm not too upset to be honest as I know that stuff happens running the type of business I do, but the money is a bit of a hit!