Interesting how things have changed over the years. When I first got into the business, I would suggest around 60 to 70% of flats/units and 30% of houses were furnished. Keys were handed out to tenants, so they could view at their leasure. I do not recall us loosing any thing. I gather some one must have, as that practice was dropped, and over time, fewer properties were furnished, if not any. With the work load of a property managers increasing, that is if a thorough inspection is done, at entry, exit and routines, added to processing applications, following up on maintainence etc, the capacity of a property manager to show property "on call" is pretty limited. They can have up to a full half day booked solid wth appointments. As offices get bigger, they can then employ people for particular tasks, ie leasing etc, and I think there becomes the "balance". As things vary all around the country, there is no doubt "not a one size fits all" solution, however I think we all need to remind our selves, as LL's and agents, tenants are our customers, and we should all be working to make the experience as well as we can. I know we will not be able to do that every time, but I believe most people can pick up when we are trying, and will then work in with us.