That so infuriates me. I could get our male next door neighbour on the phone to say "Yeah, I'm Mr Ozperp, talk to her", and that would be fine, but if I say "ask me anything, I'll know it, talk to me", they can't/won't.When I have to call the bank for anything, they ask for my hubby to identify himself. He knows his name and address and date of birth, but when they ask him about our accounts as a double check, he says "Hold on...... how many loans do we have? What is our mastercard balance?"
He then says "could you please speak to my wife as she is the brains of the operation" and I am then allowed to ask what I like. I could have any male identify himself as my husband really.
Sometimes I'm seriously tempted to say "I am Mr Ozperp! Are you implying that my voice doesn't sound very masculine? I've never been so insulted!" I wonder how the customer service staff would deal with that one.