Received an email from Sumit at ANZ Home Loans Progress Payments department about a small problem with the final stage of a development loan. He wanted me to call him to sort it out. Fair enough.
Sumit however turned out to be at ANZ's Indian call center at Nagavara and Rachenhalli Villages, Hobli, Bangalore East - 560 045, INDIA.
I'm not a big fan of ANZ outsourcing work over seas and have had issues with the inefficiency of ANZ's outsourced work in the past. So I was not expecting a very pleasant or successful call.
Turned out that Sumit spoke excellent English with minimal accent, was very professional, good at his job, gave a more than acceptable level of service and sorted out the problem within a few minutes.
In Summary : Still do not like outsourcing of banking work to India but (in this case) they did a good job so no whinging and bitching next time I need to deal with Indian based bank employees.
Sumit however turned out to be at ANZ's Indian call center at Nagavara and Rachenhalli Villages, Hobli, Bangalore East - 560 045, INDIA.
I'm not a big fan of ANZ outsourcing work over seas and have had issues with the inefficiency of ANZ's outsourced work in the past. So I was not expecting a very pleasant or successful call.
Turned out that Sumit spoke excellent English with minimal accent, was very professional, good at his job, gave a more than acceptable level of service and sorted out the problem within a few minutes.
In Summary : Still do not like outsourcing of banking work to India but (in this case) they did a good job so no whinging and bitching next time I need to deal with Indian based bank employees.