I've got several poor service stories I could share but I just hate it when you line up to be served in a store and when the phone rings, the customer on the other end gets priority! This happened earlier this year when I was lugging my half price Xmas tree to the counter at Myers at the Boxing Day sales- as you can imagine, the line was long and tiring, with nowhere near enough staff given the hordes of customers. After queuing up behind about 8 people, as my turn finally came the phone rings and the sales assistant answers:
"Hello.... Hmm yes I think we still have that ornament. Yes, I'll just go and check. Please hold on"....
She merrily went on her way to investigate and returned, ornament in hand, to pick up the phone and let the lucky customer on the other end know that yes she was successful.
"Now can I take your details and I'll leave it under the counter for you"
When my turn came, I was too tired to comment really but, on a better day, I would have made some wisecrack about doing my sales shopping by phone next year for faster service. I mean, really....
"Hello.... Hmm yes I think we still have that ornament. Yes, I'll just go and check. Please hold on"....
She merrily went on her way to investigate and returned, ornament in hand, to pick up the phone and let the lucky customer on the other end know that yes she was successful.
"Now can I take your details and I'll leave it under the counter for you"
When my turn came, I was too tired to comment really but, on a better day, I would have made some wisecrack about doing my sales shopping by phone next year for faster service. I mean, really....